If a product does not meet your expectations, you may return it for a refund within 30 days from the date of purchase. The original shipping fee is not refundable. To initiate a return, kindly email us at Bettina@tiacosmetics.com including your order number.
Please note: This return service is designed solely for customers who do not like a particular shade. For orders exceeding $300, a maximum of 60% of the order's total value can be returned. This includes multiple orders shipping to the same address or individual, which may be combined by TIA when determining return eligibility requirements. In addition, TIA palettes, make up remover and brush sets may not be returned. In the event of any perceived abuse(s) of this Satisfaction Guarantee, to be determined at the sole discretion of TIA, a return may not be honored.
Free standard shipping with orders over $50
all orders are processed and shipped on business days (mon-fri) excluding major holidays. Allow three business days for your orders to be processed.
Second day and overnight shipping is available. Please inquire about rates.